Refund Policy

1. 48-hour money-back guarantee

If the service does not work on your setup, you can request a full refund within 48 hours of activation. No restocking fee and no argument — we would rather return your money than keep an unhappy customer.

2. How to request a refund

1. Message us on WhatsApp or email support@iptv-encoder.us within the 48-hour window.
2. Tell us your order reference, the device you tried and what went wrong.
3. Give our team one chance to fix it — most playback problems are a server swap away. If it still fails, we refund.

3. What is eligible

• Streams that will not load or are unwatchable on a stable 25 Mbps+ connection.
• Credentials that were never delivered or never activated.
• A service that is materially different from what is described on this site.

4. What is not eligible

• Requests made more than 48 hours after activation.
• Problems caused by your own internet connection, ISP throttling, VPN, router or incompatible hardware, where the service works elsewhere.
• A specific channel or event missing from the line-up while the rest of the service works. Line-ups change; ask us before ordering if one channel is critical.
• Accounts suspended for breaching the Terms of Service (sharing or reselling).
• Free trials, which cost nothing and therefore cannot be refunded.

5. Processing time

Approved refunds are issued to the original payment method through Stripe within 5 business days. Depending on your bank the money usually appears within 5–10 business days. Refunds are made in the original currency (USD) for the full amount paid; we do not cover third-party currency-conversion fees.

6. Partial terms and renewals

Subscriptions are prepaid and never auto-renew, so there is nothing to cancel. After the 48-hour window the remaining part of a term is non-refundable, but we can transfer your remaining time to another device or household member on request.

7. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback filed without contacting support first results in permanent termination of the subscription and refusal of future orders. We supply full activation and support logs to Stripe when responding to disputes.

8. Contact

Refund requests: support@iptv-encoder.us or 24/7 WhatsApp. See also our Terms of Service.